Edmonton-Based Right Choice Camps &
Catering Streamlines Operations and
Billing for Network of Remote Lodges

Right Choice Camps & Catering deploys SmartLodge to enhance efficiency, centralize management, and elevate guest satisfaction across its Canadian Lodges.

Right Choice transforms remote sites into hubs of comfort, productivity, and wellbeing

Right Choice Camps & Catering Ltd. (RCCC) is a leader in delivering turnkey camp and catering solutions to the oil and gas, mining and construction sectors. With over 100 years of combined executive experience, RCCC excels in rapidly deploying temporary accommodations and food services to remote locations. Their services, underscored by a commitment to creating an upbeat atmosphere and fostering community, aim to enhance the productivity and safety of remote workforces. By prioritizing comfort and nutrition, RCCC works actively to contribute to their clients' goals of personnel retention. This focus on quality, results, and a positive work environment demonstrates RCCC's dedication to the wellbeing and success of FIFO and DIDO workforces in Canada.

Right Choice camps support major energy and industrial projects across North Western Canada

Right Choice Camps & Catering operates six premium lodges across North Western Canada, totaling nearly 1500 rooms. Each camp is strategically located to cater to the substantial natural resource activities in the region, from oil and gas exploration to other significant industrial projects. Two prime examples are their West Kakwa and Lator Lodges, located near Grande Prairie, Alberta. These lodges serve the workforce engaged in the extensive oil and gas operations of the Alberta oil sands-one of the world's largest reserves of oil. In addition, their Pink Mountain Lodge, positioned on the Alaska Highway, is ideally situated to support British Columbia's energy projects.

RCCC provides customized lodging solutions for diverse remote projects

With a keen focus on comfort, convenience, and fostering a sense of community, RCCC delivers an array of services that go beyond just a place to stay, ensuring workers feel at home, even in the most isolated locations.

The variety of services RCCC provides across their lodges include:

• Handling room reservations and room assignments meticulously, RCCC makes sure that every crew worker has a comfortable and secured place to rest.
• Overseeing day-to-day guest services, from seamless check-in and check-out processes, to maintaining clean and well-maintained rooms through regular housekeeping and maintenance.
• Providing a wide range of meal options to keep the workforce healthy and satisfied, catering to different dietary needs and preferences.
• Supporting the physical and mental wellbeing of the workforce while fostering a sense of community within the camps through the provision of communal facilities, such as fitness centers and games rooms.
• Regularly providing their paying clients with timely and accurate invoices, with detailed charge sheets available for all services rendered.

RCCC faced check-in delays, inefficient departmental coordination, and inadequate system support across its camp operations

Right Choice Camps & Catering has been at the forefront of providing high-quality camp management and catering services across North Western Canada. However, like many pioneers in the industry, RCCC once faced several operational challenges that necessitated a more digital-first approach to managing their remote accommodations.

The following points outline the key challenges that were identified during use of a legacy system:

• RCCC's previous system lacked a global operational view across lodges. The company did not have access to a unified system that could centralize data capture across their network of camps in order to achieve more consistent management practices.
• RCCC's complex billing across multiple lodges required software capable of managing diverse contractual arrangements more efficiently and accurately.
• The manual room booking process previously in place led to potential human error, inefficiencies, and duplicate reservations, particularly for Right Choice's clients housing workers at multiple camps.
• The company's previous system lacked the capability to quickly generate daily workload assignments for housekeeping staff, hindering the timely turnover of rooms.
• The steady influx of self-drive guests necessitated a software solution that could enable RCCC front desk staff to more easily manage high volumes of arrivals, which at times occurred unexpectedly.

SmartLodge enhances Right Choice camp operations by streamlining invoicing, optimizing room booking, simplifying housekeeping, and improving meal management for greater guest satisfaction

The integration of SmartLodge into RCCC's everyday operations has ushered in an array of operational improvements for various user groups within Right Choice, as well as for its clients, including:

• Centralizing oversight across all camps in a single system, which has provided the management team at Right Choice with a single source of truth for reviewing daily operations or reporting across sites or regions.
• Improving the invoicing process, which now efficiently accommodates RCCC's custom billing requirements. Smartlodge's automated service day tracking and robust charge sheet reporting functionalities have simplified the once intricate process of producing monthly client invoices.
• Streamlining the room booking process by implementing an online reservation management system that eliminates manual inefficiencies and errors. This allows contractors and project operators direct control over their room bookings while minimizing duplicate bookings in the process.
• Visualization tools for room allocations ensure room assignments made by the front desk maximize room utilization and revenue for Right Choice, while also ensuring clients receive maximum value from their contracted accommodations.
• Simplified housekeeping procedures and increased guest satisfaction thanks to the system's simple-to-use housekeeping capabilities, which allow for room statuses to be quickly logged in the system by housekeeping staff after daily cleanings are completed. Changes to room status are immediately viewable to front desk staff, ensuring that vacant clean rooms can be quickly assigned to incoming guests and ready upon their arrival.
• Improved forecasting of meals and management of meal preferences, consequently reducing food waste and ensuring that every guest has access to nutritious and satisfying meals tailored to their preferences.