Permian Lodging Adopts SmartLodge to
Automate Billing and Enhance the Guest
Experience

Permian Lodging boosts efficiency and guest satisfaction by ensuring rooms are ready on time, increasing communication internally and with guests, and streamlining billing.

Permian Lodging provides top-tier lodging solutions in the Permian Basin

Permian Lodging LLC, founded in 2012 in the Permian Basin, specializes in providing exceptional accommodation solutions for the oilfield service, energy, and construction industries. With decades of experience, the company excels in creating comfortable, engaging living environments that make workers feel at home, fostering rest, recharge, and connectivity. Their commitment to enhancing guest wellbeing is evident in the ample amenities offered at their remote camps, including the Permian Café for healthy meals and facilities that support physical and mental health. This dedication to excellence makes Permian Lodging a leader in remote workforce accommodations in the Permian Basin.

Permian Lodging bolsters oil and gas production in West Texas by supporting major energy ventures in the Permian Basin

The Permian Basin stands as a cornerstone in oil and gas production, attracting major projects and infrastructure investments from multinational energy corporations such as Exxon Mobil and Chevron, among various others. These advancements signal a period of significant growth and an increasing need for a skilled workforce in Western Texas. Offering comprehensive accommodation solutions, Permian's various lodges play a pivotal role in supporting the diverse energy projects in the region.

Permian creates a “home away from home” for the workforce in the Permian Basin

Permian Lodging excels in the meticulous management of its accommodation facilities within the Permian Basin, leveraging extensive expertise in hospitality and oilfield services. The company operates three remote accommodation facilities — Midland Lodge, Monahans Lodge, and Carlsbad Lodge — each strategically located in close proximity to major project sites.

At its properties, Permian is responsible for:

• Managing room reservations and allocations with precision. Their lodging options include single and double occupancy rooms, designed to enhance comfort and privacy.
• Ensuring around-the-clock support with 24/7 front desk and maintenance services to meet all guest needs promptly.
• Comprehensive weekly cleanings for all occupied rooms. This service encompasses changing bed linens, sweeping and mopping floors, and a thorough cleaning of bathrooms, upholding a high standard of cleanliness and comfort for guests.
• Providing a range of amenities for relaxation and recreation, each camp features recreational rooms, fitness centers, basketball courts, and movie theaters to enhance off-the-job life and community engagement.
• Offering balanced food options at the Permian Café, each meal is crafted to include a healthy balance of fruits, vegetables, proteins, and carbs, catering to various dietary needs to keep guests energized.
• Prioritizing comfort for camp residents, each room is equipped with black-out curtains, high thread count sheets, and private bathrooms to ensure restful sleep after a day's work.

Operational challenges included manual billing processes, fragmented communication, and difficulties in preparing rooms for incoming guests during peak occupancy periods

Permian's commitment to exceptional guest service has always set it apart. The operational challenges the company faced before adopting a more advanced camp management system were not unique, but rather mirrored the broader operational struggles faced by many remote camp management providers. More on Permian’s challenges below:

• The camp had to manually process credit card payments for regularly returning guests, requiring them to re-swipe their cards monthly. This process was cumbersome, prone to errors, and led to potential revenue loss if not managed properly.
• Permian faced challenges managing group billing scenarios for guest stays linked to a corporate account. The company struggled to handle variable room rates and discounts that were contingent upon stay duration, group size, or specific corporate agreements.
• In the rare instances where billing disputes arose with clients, Permian had no electronic record of reservation history and had to manually piece together proof that guests had stayed at their camps.
• The absence of a dedicated messaging system hindered Permian's ability to communicate updates to guests, negatively impacting both guest satisfaction and operational efficiency.
• During peak occupancy times, the housekeeping team faced challenges in prioritizing rooms that required urgent cleaning. The former system did not efficiently generate daily cleaning schedules based on room occupancy data, resulting in delays in preparing rooms that were due to be occupied soonest.

SmartLodge transforms Permian Lodging with automated billing, direct guest messaging, and instant updates on room availability, significantly enhancing efficiency and guest satisfaction

Smartlodge's introduction at Permian's remote camps has enhanced operational efficiency and guest services. Permian has achieved widespread improvements across various aspects of their operations:

• Improved billing accuracy through the introduction of an automated billing system, which replaced a manual and error-prone credit card payment process.
• Streamlined rate application and discount management for corporate clients paying for multiple worker's stays. The system's customizable features facilitate diverse billing scenarios, effectively resolving challenges associated with varied rates and corporate agreements.
• Strengthened client relations by eliminating most billing disputes through the system's comprehensive audit trails, which detail all reservation booking and modification history. Adherence to PCI DSS and other regulatory standards has also bolstered payment information security, alleviating compliance concerns.
• Enhanced guest satisfaction through an advanced SMS messaging system that delivers direct communications about weekly menus, maintenance schedules, and infrastructure updates. This system tailors messages based on various criteria (e.g., arrival/departure dates) and in different formats, improving the delivery of information to guests.
• Bolstered safety measures with the SMS messaging system's rapid dispatch of emergency notifications to all in-house guests, ensuring immediate alerts on critical incidents like severe weather and evacuations.
• Rooms are always cleaned on-time, ensuring smoother check-ins and reduced friction at the front desk. The system produces daily cleaning workload assignments for housekeepers, ensuring rooms are serviced quickly and always vacant and clean for arriving guests.