Clean Harbors Lodging Services Use
SmartLodge to Streamline Daily
Operations at Network of Remote Camps

Leading provider of environmental, industrial, and lodging services rolls out SmartLodge to elevate lodging experiences across its Canadian camps by optimizing room management, streamlining check-ins, and enhancing routine operations.

Introducing Clean Harbors: Pioneers in comprehensive workforce lodging solutions

Clean Harbors is North America's premier provider of environmental, industrial, and lodging services, catering to a diverse clientele that includes many Fortune 500 companies and government agencies. Their Lodging Services division offers unparalleled comfort, quality, and flexibility, setting industry standards for both short-term and long-term accommodations. With offerings that include permanent and temporary camps, mobile drill camps, and turnkey camp services operational within 48 hours, they emphasize convenience and efficiency. Their accommodations guarantee the highest standards of catering, housekeeping, and maintenance, all tailored to enhance worker morale and productivity.

Clean Harbors Lodging Services supports Canada's energy sector by providing essential services for oil and gas and construction projects

Clean Harbors oversees eight lodges strategically positioned across Canada, pivotal in bolstering the region's dynamic energy sector. Located in resource-rich areas like Fort St. John, Grande Prairie, and the Alberta Oil Sands, these lodges are instrumental in major projects such as the Coastal GasLink pipeline, which facilitates natural gas transport from Dawson Creek to Kitimat​​. Clean Harbors' lodging facilities provide critical services to various remote workforces and ensure the smooth operation of Canada's energy infrastructure.

Clean Harbors is a leading provider of premier workforce accommodations in the form of open lodges and turnkey camps

Clean Harbors stands at the forefront of providing top-tier lodging services to support the unique demands of fly-in fly-out workforces in North America. Within their expansive network of remote housing solutions, they commit to ensuring that every aspect of their workforce accommodation contributes to a seamless, comfortable, and enriching stay for their guests.

In managing their remote camps, Clean Harbors takes on several key responsibilities:

• Efficiently managing room reservations and room assignments for various project operators, work crews, contractors and subcontractors.
• Overseeing daily operations on-site, including check-in and check-out procedures, housekeeping, and routine maintenance.
• Providing high-quality dining services with a variety of meal options to meet different dietary needs and preferences.
• Offering detailed and accurate billing for lodging, catering, and other services provisioned to clients.
• Delivering recreational facilities at various lodges, including fitness centers and games rooms.

Challenges such as prolonged check-ins, difficulties in readying rooms for occupancy, and billing inaccuracies highlight the need for a more robust camp management system

Before upgrading to their current system, the company faced numerous operational challenges due to use of a legacy system. Their challenges painted a clear picture of the need for a more robust solution:

• Without an advance reservation system and due to heavy reliance on manual tracking of guest reservations, check-in wait times were often lengthy, at times causing a frustrating start to workers' stays.
• Without a system able to house guest profiles, each visitor was treated as a first-time guest. This prevented the storage of guest preferences and details of past stays, missing chances to improve service and streamline the guest experience.
• Inaccurate housekeeping status of rooms (e.g., occupied/dirty, vacant/clean) often led to misassigned cleaning tasks, causing housekeepers to service rooms that were already clean while overlooking rooms in need of servicing.
• Inaccurate occupancy data hindered meal planning, leading to food waste from over or underbuying, straining resources and affecting environmental sustainability.
• The manual transfer of charge sheet data into invoices and the accounting system was cumbersome, error-prone, and demanded excessive administrative effort.
• Limited audit capabilities made it hard for Clean Harbors to accurately track occupancy for contracted room blocks, potentially contributing to reduced revenue.

The implementation of SmartLodge notably reduced check-in times, optimized the room reservation process, and streamlined billing across Clean Harbors' lodge network

The implementation of SmartLodge has yielded various improvements to operational efficiency and guest satisfaction at Clean Harbors' lodging facilities. By embracing the robust functionality of the system across their camps, the company has realized several significant improvements, including:

• Facilitating efficient management of check-ins across multiple camp locations, guaranteeing a uniformly positive experience for all guests. Smartlodge's tailored user interface allows reception to quickly access the fields and documents they need to process arriving guests, reducing check-in wait times to as little as 30 seconds.
• Expediting the booking process for repeat guests, recognizing their preferences and streamlining their experience from the moment their reservation is made. Each guest has a unique guest profile housed within Smartlodge that tracks an unlimited array of profile attributes and to which all room reservations are tied.
• Streamlining room assignments, boosting occupancy rates and revenue. Smartlodge's drag-and-drop room blocking functionality ensures maximum utilization of rooms across contracted room allotments and general room inventory.
• Promoting high standards of cleanliness and room readiness by managing housekeeping services through the standard housekeeping package within SmartLodge. This has enabled Clean Harbors to ensure housekeeping workload assignments align with room occupant status (e.g., soon-to-arrive, mid-swing, guest on time-out), length of stay, and/or specific client requirements.
• Significantly reducing food waste due to the ability to accurately forecast meal needs based on future occupancy, which is tracked in the system. SmartLodge's comprehensive reporting suite offers detailed insights into guest movements and dietary preferences, facilitating better meal planning.
• Automating billing operations, from reservation to reconciliation. Smartlodge generates detailed charge sheets that are converted into draft invoices, which can be configured to include additional charges like equipment rentals. Once charge sheets are approved, they are finalized and exported directly to Clean Harbor's accounting system, matching SmartLodge charge codes with the external system's correct general ledger accounts.