Improvement in guest satisfaction
Reduction in check-in wait times
About The Client
Meet Sodexo: An Integrated Service Provider Offering Best-in-Class Remote Lodging
Sodexo is a food services and facilities management company dedicated to providing a superior experience for their clients across a wide variety of industries. Sodexo provides fully integrated facilities management services for companies in the energy and mining sectors, managing everything from lodge room reservations and crew check-in to housekeeping, maintenance, and on-site meals.
About the Operation
Sodexo Tasked to Manage Two Remote Lodges Serving Large-Scale Hydroelectric Project
Sodexo was brought onboard by Manitoba Hydro to manage two remote lodges located in Northern Manitoba. The lodges house crews working on the Keeyask Hydroelectric Generating Station Project. Slated for completion in 2021, the project is expected to produce 695 megawatts of hydroelectric power annually, once finished.
At the lodges, Sodexo was responsible for:
Managing the room allocation for over 175 subcontractors and on-site lodge personnel, comprising a workforce of over 2,500
Maximizing room occupancy across two remote lodge sites
Expediting check-in and the onboarding process for incoming work crews
Streamlining housekeeping and routine maintenance for 2,358 rooms
Tracking meals for 2,500 workers while minimizing food waste and cutting costs
Data Latency and Fragmented Communication Pose Challenges at Keeyask
Before working with Camps & Crew, Sodexo used multiple un-integrated systems and depended on manual data entry to manage room allocation and day-to-day operations at the remote lodges. When work crews began to grow in size as the project in Manitoba ramped up, it became increasingly more difficult to manage rooms and daily operations at camp in an efficient manner.
Sodexo faced challenges common among lodges serving remote projects scaling towards peak construction. Their challenges included:
A lack of visibility into real-time room availability, resulting in suboptimal room utilization.
Reporting delays and data inaccuracy that made it difficult for Sodexo and sub-contractors to access real-time data related to occupancy, housekeeping, meals and more.
Check-in wait times that sometimes exceeded two hours due to limited staffing and large incoming crews.
A broken line of communication between the front desk and housekeeping staff that slowed room turnover time during times of high occupancy.
Poor meal tracking, leading to incorrect project forecasting, food waste and unnecessary cost.
SmartLodge Drives Occupancy up and Check-in Wait Times Down
During the construction phase of the project, the Sodexo-run lodges housed large work crews from 175 sub-contracted companies. The Camps & Crew SmartLodge platform seamlessly managed the large influx of crew workers across both lodges as the project scaled from the construction phase to peak production. SmartLodge provided support to overwhelmed lodge staff, enabling them to simultaneously prioritize guest well-being and project success.
Room occupancy increased to 98% when Sodexo used SmartLodge to view availability and allocate lodge rooms, functions performed in real-time.
Sodexo gained the ability to pull any data set within minutes using a suite of customized reporting too.
The SmartLodge platform facilitated communication between the front desk and housekeeping departments by enabling housekeeping staff to update the status of rooms in real-time via tablets fully integrated into the front desk system.
Sodexo increased guest satisfaction by 20% after dramatically reducing onboarding times for crew workers arriving on-site
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